ClothingWorks is a nonprofit organization that provides job-ready attire for women entering the job market. After a full year of operations, the company faces a number of strategic planning options and opportunities to expand its current mandate. The co-chairperson of the steering committee, in preparing for an upcoming meeting, must examine the service concept, delivery system and performance of the organization and the merits of expansion in a service organization. Designed for a course in service management, the case raises issues concerning the unique problems faced by such organizations and the lessons that nonprofits provide to for-profit companies.
